Questions and answers
Bathroom, parking, night check-in, breakfast
If your question isn't answered here, call: +380 97 256 13 15. Reception is open 24 hours.
Rooms
It depends on the category, and we state it on every room card.
The Economy Double and Economy Triple use a shared bathroom: the toilet and shower cubicles are in the corridor, separate for women and men. There is no bathroom in the room itself, and in the morning there can be a queue.
The Single Junior Suite, Standard, Superior, Suite, Suite with Bathtub and Apartment have a private bathroom in the room.
Not every room has air conditioning. If it matters to you, mention it when booking and the reception will check the specific room for your dates.
The Junior Suite, Superior, the Suites and the Apartment have a fridge and an electric kettle. The basic Economy rooms don't. You can ask for a hairdryer and a kettle at reception. Every room has a TV with cable channels.
There is no lift. The building has four floors, reached by stairs. If climbing is hard for you, or you're travelling with heavy luggage or a small child, mention it when booking and we'll look for a room on a lower floor.
Stay
Yes. Reception is open 24 hours, and we check guests in at any hour. That's one reason people driving the Kyiv – Chop highway stop with us. If you're arriving very late, call ahead so we can meet you faster.
Check-in from 14:00, check-out by 12:00. Early check-in and late check-out are possible if the room is free; ask at reception.
Yes. Children up to and including 6 years old stay free using existing beds. Guests aged 7 and over need their own bed: an extra bed costs 300 UAH per night. The hotel does not provide cots.
Booking at the hotel is free. If you have already checked in and decide to leave early, the money paid is not refunded. A stay shorter than one night is charged as a full night.
Early check-in is from 06:00 to 12:00, late check-out from 12:00 to 17:00. Each costs 50% of the room rate for one night. You can order it in the hotel service in Telegram or at the reception.
Food
Yes, breakfast is brought straight to your room. Order it at reception by 21:00 the day before: say what you'd like and at what time. The menu is small and changes, so it's best to ask the receptionist what's on offer and the price that day.
No. The hotel has no restaurant and no banquet hall. The “Restaurant” sign on the building is left over from the old days. You can eat nearby: there is a 24-hour ATB supermarket in the same building, and cafés and pizzerias close by.
Location
There is free parking in front of the entrance: the area by the fountain, shared by hotel guests and ATB shoppers. The yard has an enclosed paid car park — to have a space waiting, enter your car make and licence plate when booking (on the website or by phone).
About ten minutes on foot: the castle is 600 metres from the hotel. St Elijah's Cathedral is three minutes away, the Lutsk Gate six, the Great Synagogue six. Tarakaniv Fort is outside town, 8–9 kilometres by road.
Dubno station and the bus station are a few kilometres from the centre. The easiest option is a taxi; the ride takes less than ten minutes. The hotel is at 9 Danyla Halytskoho St., by the square with the fountain, and drivers know the place.
House rules
Yes, by agreement with the administration. Please call the reception before booking: +380 97 256 13 15 — we will agree on the terms for your dates.
This is still being checked. Almost all payments at the hotel are currently made in cash, and some guests wrote in reviews that they couldn't pay by card. To avoid an awkward situation at night, bring cash or ask reception in advance: +380 97 256 13 15.
Smoking is not allowed in the rooms. The reception will tell you where you can smoke.
It is a local fee the hotel must collect from every guest for every night and pass on to the city. For citizens of Ukraine it is 21.62 UAH per person per night, for foreign guests 86.48 UAH. It is shown as a separate line on the bill, not hidden in the room price.
Visitors may stay in the hotel from 09:00 to 22:00 with an identity document.
From 23:00 to 08:00 please keep quiet — other guests are resting nearby.
Services
During long power cuts there can be interruptions to hot water and heating. If you are travelling during such a period, call the reception and the receptionist will tell you how things stand for your dates.
Yes, the hotel has free Wi-Fi. But honestly, it is weak in some rooms, and guests in reviews recommend using mobile data. If you need a stable connection for work, keep this in mind.
Book a room
Reception answers 24 hours a day: +380 97 256 13 15. Write or call, and we'll find a room for your dates.